ITIL® Service Management Foundation v3

ITIL® Service Management Foundation will help you understand how ITIL® processes can improve the efficiency of your IT operations. The course participants will not only gain the knowledge of the ITIL® framework but, upon the completion of the course, will be able to integrate its principles into modern Service Management practice.

This workshop is specifically design to prepare participants to gain the internationally recognised ITIL® Foundation Certificate v3 examination to be held at the end of the course.

Introduction to Service Management
Service Management as a Practice
• The IT Service Lifecycle:
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
Overview of all Service Management:
• Processes & Functions
• Concepts & Definitions
• Key Principles & Models
• Roles & Activities
   The ITIL® Qualifications Scheme

• The course is suitable for anyone who requires good understanding of IT Service. Management or is interested in sitting the ITIL® Foundation v3 exam.
• The practical IT Service Management experience would be an advantage.

• Work-based practical activities and discussions
• An ITIL interactive training simulator providing participants with a dynamic way to accelerate their IT Service Management knowledge. It is an engaging and highly effective learning experience.
• The formal examination will be held at the end of the course. The ITIL® Foundation Certificate will be awarded to participants who achieve a 65% passing grade (26 out of 40 questions)
• Sample questions and mock examination

Next available courseS

27th OCT - 29th OCT 2008 Sunshine Convention Centre
2nd Dec  -   4th Dec 2008  Flinders Street Campus

• Fees: $1495.00 (GST FREE).
• Payment Options: Credit Card/Cheque (payable to Victoria University).

• Class sizes are limited. Course commencement is subject to viable numbers; full payment is required to secure a place.
• Contact 9919 8734 or email it.tafe@vu.edu.au

• Successful participants will receive ITIL® Foundation v3 Certificate issued by Exin.

Dowload the ITIL® Service Management Foundation v3 course flyer